Behind the Scenes: How One Director Builds Trust & Safety for Kids and Families

Communication Is the Cornerstone Corbin’s leadership is rooted in communication and connection. His first move wasn’t to change everything; it was to listen. “I picked the brains of experienced staff. Asked what worked, what didn’t. Then I asked them, ‘How do you want me to lead?” That collaborative spirit led to regular check-ins, thoughtful counselor pairings, and a renewed focus on discipline policies that feel fair and clear. Empowerment in Action Corbin encourages experienced counselors to mentor newer ones, but also to stay open to learning from them. “Show the kids your personal self,” he says. “That’s how you connect.” His leadership motto? Make sure every child feels: Seen – Ask questions, acknowledge their interests, talk to them. Safe – Set clear rules, but also create space for emotions. Served – Follow up. Let them know, “I’ve got your back.” Building Parent Partnerships For parents, Corbin’s advice is simple but powerful: build a relationship with your program director early. “A director should be visible and approachable. When there’s trust, everything gets easier. Especially on the tough days.” "When something big is happening at home, let the director know. That insight can help counselors create a more supportive space for your child." Pro-tip: “Ubuntu” – a West African philosophy meaning “I am because you are. You are because we are.” It’s a reminder that how we show up for each other (parents, counselors, kids) shapes the experience for everyone.